Effective Date: May 24, 2026 · Last Updated: May 24, 2026
Star Pest Control (“we,” “our,” or “us”) is a family-run pest control business based in Holland Landing, Ontario, serving York Region and the Greater Toronto Area. We are committed to protecting the privacy of our clients and website visitors in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
We collect personal information only when you voluntarily provide it to us. This may include:
- Contact details — your name, phone number, and email address
- Service address — the property address where pest control services are requested
- Pest and property details — information you share about the nature of your pest issue to help us prepare an accurate assessment
- Communications — messages, inquiries, or feedback you send us via our contact form, email, or phone
We do not collect payment card information directly. Any payment processing is handled through secure, third-party providers.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free quotes
- Schedule and deliver pest control services at your property
- Follow up after a service visit to ensure your satisfaction
- Send appointment reminders or service updates (by the contact method you provided)
- Comply with legal and regulatory obligations applicable to licensed pest control operators in Ontario
We do not use your personal information for automated decision-making or profiling.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors interact with our site. This data is collected in aggregate and is not linked to individual identities. You can disable cookies in your browser settings at any time; doing so will not affect your ability to request a quote or contact us.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service delivery — with our own licensed technicians who need it to perform your requested service
- Legal requirements — if required by law, court order, or regulatory authority
- Business transfers — in the unlikely event of a sale or merger of our business, subject to the same privacy commitments
5. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Service records are typically retained for a minimum of seven (7) years for regulatory and warranty purposes. When information is no longer needed, it is securely deleted or anonymized.
6. Your Rights
Under PIPEDA, you have the right to:
- Know what personal information we hold about you
- Request access to or a copy of your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent to the use of your information (subject to legal or contractual limitations)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information below.
7. Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our contact form uses encrypted transmission (HTTPS). We do not store sensitive information beyond what is operationally necessary.
8. Children’s Privacy
Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Star Pest Control
Holland Landing, Ontario
📞 (289) 264-3093
✉ [email protected]